Privacy Policy for Castle Commercial Capital
Effective Date: March 9, 2026
Castle Commercial Capital ("we," "us," or "our") is committed to protecting the privacy of our clients, prospective borrowers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit castlecommercialcapital.com or engage with our commercial mortgage brokerage services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. Please read it carefully.
1. Information We Collect
We collect data in multiple ways, and all are handled carefully and professionally.
1.1 Information You Provide Directly
We collect information you voluntarily provide to us when you:
• Submit a loan inquiry or application form
• Contact us via phone, email, or website contact form
• Participate in our Metro Detroit commercial real estate meetups or events
• Subscribe to our newsletter or marketing communications
• Download educational resources or guides from our website
This information may include your name, email address, phone number, company name, property address, loan amount requested, financial information relevant to your loan inquiry, and any other information you choose to provide.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type and operating system
This information is collected through cookies and similar tracking technologies to help us understand how visitors use our site and improve our services.
1.3 Information from Third Parties
We may receive information about you from third-party sources such as credit reporting agencies, business information providers, lending partners, or referral partners, to the extent permitted by applicable law and consistent with providing you with commercial mortgage brokerage services.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To evaluate and process your commercial loan inquiry or application
• To match you with appropriate lending partners and financing solutions
• To communicate with you about your loan inquiry, application status, or our services
• To send you relevant educational content, market updates, or promotional communications (with your consent)
• To improve our website, services, and client experience
• To comply with applicable laws, regulations, and legal obligations
• To protect our rights and the rights of our clients
• To detect, prevent, or investigate fraud or other illegal activities
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Lending Partners and Service Providers
With your knowledge and consent, we share relevant financial and property information with our network of private lenders, hard money lenders, bridge lenders, community banks, and other financing sources as part of the loan origination process. We may also share information with third-party service providers who assist in operating our business (such as technology providers, marketing platforms, and professional advisors) under appropriate confidentiality obligations.
3.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You may control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of certain features on our site.
We may use third-party analytics services (such as Google Analytics) and advertising platforms. These services may collect information about your visits to our website and other websites to provide targeted advertising. You may opt out of certain analytics tracking by visiting the applicable opt-out pages for those services.
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
We recommend that you do not transmit sensitive financial account numbers or Social Security numbers through our standard website contact forms. When sharing sensitive information as part of a loan application, we will direct you to secure transmission methods.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For loan inquiry and application records, we generally retain information for a period consistent with applicable mortgage brokerage regulations and our internal compliance requirements.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal and regulatory obligations
• The right to opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
• The right to request that we not share your information with third parties for their direct marketing purposes
To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on our website with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Castle Commercial Capital
Southfield, Michigan
Website: www.castlecommercialcapital.com
Email: loans@castlecommercialcapital.com
Phone: 800.598.5530